| 1. | To receive and handle complaints from hong kong residents
接受市民申诉并作出处理。 |
| 2. | Mechanism for handling complaints concerning medical incidents
处理医疗事故投诉的机制 |
| 3. | Study on how to correctly handle complaints of library readers
图书馆致读者伤害的法律责任 |
| 4. | To handle complaints from members of the public
处理市民的投诉。 |
| 5. | Procedures for handling complaints
处理投诉的程序 |
| 6. | The hkma will continue to play a role in handling complaints against ais
金管局将会继续在处理对认可机构的投诉方面发挥作用。 |
| 7. | Launch a " nationwide service hotline " to provide consultancy and handle complaints
设立“全国服务热线” ，接受咨询及处理投诉 |
| 8. | The pco receives and handles complaints and enquiries from members of the public every day
公署每日都要处理市民的查询和投诉。 |
| 9. | Besides handling complaints , the pco also proactively conducts compliance checks
除了处理投诉，公署亦会主动展开循规查察行动。 |
